Service Engineering: Analyse Scope/Approach
- During the analysis phase, market and customer requirements are recorded and compared to your requirements
- Service structure
- Service costs
- Service delivery
- Importance and popularity with customers
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Customer Benefits
- Transparency allows to focus on the most profitable service areas
- Transparent structure of the services will allow for targeted marketing and effective coordination between the supplier and customer
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TSG Input
- Targeted approach to the detailed recording and listing of the existing service maturity
- Recording the detail information of the elements that make up the service
- Clarification of the conditions in the cutomer’s environment
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