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IT to Business Alignment

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The Four Phases of IT/Business Alignment

The four phases individually, describing the activities, best practices, and benefits associated with each phase.


1Plan: Translating business objectives into measurable IT services. The plan phase helps close the gap between what business managers need and expect and what IT delivers.

2Model: Design infrastructure to optimize business value. The model phase identifies resources needed to deliver IT services at committed service levels. This phase involves mapping IT assets, processes, and resources back to IT services, then prioritizing and planning resources that support those business critical services.

3Manage: Drive results through consolidated service support The manage phase enables the IT staff to deliver promised levels of service. CIOs can ensure that their organization meets expectations by providing a single location for business users to submit all service requests, and by prioritizing those requests based on pre-defined business priorities.

4Measure: Verify commitments and improve operations. The measure phase improves cross-organization visibility into operations and service level commitments.Traditional IT management tools operate in functional silos that confine data collection and operational metrics to focused areas of functionality. They typically relate more to technology than to business objectives.